KURASI

FAQ

Definitions

Avenir Light is a clean and stylish font favored by designers. It's easy on the eyes and a great go to font for titles, paragraphs & more.

Definitions

Avenir Light is a clean and stylish font favored by designers. It's easy on the eyes and a great go to font for titles, paragraphs & more.

Definitions

Avenir Light is a clean and stylish font favored by designers. It's easy on the eyes and a great go to font for titles, paragraphs & more.

Definitions

Avenir Light is a clean and stylish font favored by designers. It's easy on the eyes and a great go to font for titles, paragraphs & more.

Definitions

Avenir Light is a clean and stylish font favored by designers. It's easy on the eyes and a great go to font for titles, paragraphs & more.

General Enquiry

GENERAL ENQUIRY

How does Kurasi works?


Kurasi allows you to check for delivery rate from different courier companies and book for delivery online. All bookings include pick up service from your chosen courier without additional charges. Airway bill (AWB) will be generated once booking is made. Just print it out, attach to your parcel and the courier rider will be there (within 7am to 3pm) to pick up your parcel! All orders are processed automatically with the courier through Kurasi website.




Who are our courier partners?


Pos Indonesia, Fedex, Continental, TNT, DHL, Aramex




How do I book an Order?


Just make your delivery order online at www.kurasi.co.id and your selected courier will pick up from your place. Check out the magical ordering steps below: Step 1: Log in to your account Step 2: Check rates by keying in the delivery postcode and item weight Step 3: Choose your PickUp Date and your preferred Courier service. Step 4: Key in your delivery details and click “Next”. Step 5: Confirm your booking and click “Check Out”. Step 6: Once order is confirmed, click on the “Pay with Credit Now” button. For new account, you’ll have RM25 credit upon sign up to try delivering for free. Step 7: Print out the air waybill, attach to your parcel and wait for parcel collection. If you have multiple parcels to deliver at a time, you may use Bulk Upload or integrate your eCommerce platform with us.




Do I have to book online? Can I place my booking over the telephone?


All bookings must be made online.




Do I need an Account before I book?


You have the option to book even without having an account. However, you are recommended to register for an account with us before you book to enjoy member's rate. It's very easy for you to register an account with us, it takes no time at all. The best part is, it's FREE!




How do I contact you?


Kurasi is an Internet based company. If you have questions, you may refer to our FAQ or you may email us at Info@kurasi.co.id.my for support assistance.




Do I have to pack the parcel myself?


Yes, all items must be well packed to prevent unwanted damages.




Do I have to print out the invoice for my shipments?


If your parcel is sent within Indonesia, invoice is not required. If your parcel is sent from/to worldwide, you will have to print and attach the invoice along. You can get the shipment invoices at “Order&Invoices” tab.




Where can I get the invoice for my credit top up?


Go to Dashboard. Click on My Credits on the side bar and click on “Top Up History”. Click on the printer logo to print out the invoice.




How do I determine the weight of my parcel?


Parcel's weight can be calculated by actual weight or volumetric weight. Actual weight is the weight of the parcel in kilogram(kg). Volumetric weight is calculated based on your parcel dimension. If your parcel is huge, you would need to calculate the volumetric weight using this calculator. Parcel weight will be determined by either actual or volumetric weight (VW) or whichever is higher. VW also applies if either one dimension is above 30cm.




How do I calculate the volumetric weight of my parcel?


You may calculate the volumetric weight of your parcel using this calculator or using on the formula below: Volumetric weight (kg) = [Length in cm x Width in cm x Height in cm] / 5000 VW also applies if either one dimension is above 30cm.




My early booking shipment has been cancelled. Why?


Your booked shipment will be cancelled automatically if you do not complete the payment within 24 hours. Other than that, your paid shipment will be cancelled if you do not hand over your booked shipment to the courier company 7 days after your collection date.




Is there any way for me to submit my feedback regarding the courier companies?


A service rating system is now available for customers to submit rating and feedback to the courier companies through email or our website.





PRICING AND PAYMENT ENQUIRY

How does Kurasi works?


Kurasi allows you to check for delivery rate from different courier companies and book for delivery online. All bookings include pick up service from your chosen courier without additional charges. Airway bill (AWB) will be generated once booking is made. Just print it out, attach to your parcel and the courier rider will be there (within 7am to 3pm) to pick up your parcel! All orders are processed automatically with the courier through Kurasi website.




Who are our courier partners?


Pos Indonesia, Fedex, Continental, TNT, DHL, Aramex




How do I book an Order?


Just make your delivery order online at www.kurasi.co.id and your selected courier will pick up from your place. Check out the magical ordering steps below: Step 1: Log in to your account Step 2: Check rates by keying in the delivery postcode and item weight Step 3: Choose your PickUp Date and your preferred Courier service. Step 4: Key in your delivery details and click “Next”. Step 5: Confirm your booking and click “Check Out”. Step 6: Once order is confirmed, click on the “Pay with Credit Now” button. For new account, you’ll have RM25 credit upon sign up to try delivering for free. Step 7: Print out the air waybill, attach to your parcel and wait for parcel collection. If you have multiple parcels to deliver at a time, you may use Bulk Upload or integrate your eCommerce platform with us.




Do I have to book online? Can I place my booking over the telephone?


All bookings must be made online.




Do I need an Account before I book?


You have the option to book even without having an account. However, you are recommended to register for an account with us before you book to enjoy member's rate. It's very easy for you to register an account with us, it takes no time at all. The best part is, it's FREE!




How do I contact you?


Kurasi is an Internet based company. If you have questions, you may refer to our FAQ or you may email us at Info@kurasi.co.id.my for support assistance.




Do I have to pack the parcel myself?


Yes, all items must be well packed to prevent unwanted damages.




Do I have to print out the invoice for my shipments?


If your parcel is sent within Indonesia, invoice is not required. If your parcel is sent from/to worldwide, you will have to print and attach the invoice along. You can get the shipment invoices at “Order&Invoices” tab.




Where can I get the invoice for my credit top up?


Go to Dashboard. Click on My Credits on the side bar and click on “Top Up History”. Click on the printer logo to print out the invoice.




How do I determine the weight of my parcel?


Parcel's weight can be calculated by actual weight or volumetric weight. Actual weight is the weight of the parcel in kilogram(kg). Volumetric weight is calculated based on your parcel dimension. If your parcel is huge, you would need to calculate the volumetric weight using this calculator. Parcel weight will be determined by either actual or volumetric weight (VW) or whichever is higher. VW also applies if either one dimension is above 30cm.




How do I calculate the volumetric weight of my parcel?


You may calculate the volumetric weight of your parcel using this calculator or using on the formula below: Volumetric weight (kg) = [Length in cm x Width in cm x Height in cm] / 5000 VW also applies if either one dimension is above 30cm.




My early booking shipment has been cancelled. Why?


Your booked shipment will be cancelled automatically if you do not complete the payment within 24 hours. Other than that, your paid shipment will be cancelled if you do not hand over your booked shipment to the courier company 7 days after your collection date.




Is there any way for me to submit my feedback regarding the courier companies?


A service rating system is now available for customers to submit rating and feedback to the courier companies through email or our website.





COLLECTION AND DELIVERY ENQUIRY

When will the courier man comes to pick up my parcel?


Kurasi provides same day or next day pick up service depending on the pick-up courier company that you choose. The pick-up courier representative will be at your doorstep according to the time listed under the courier service info. Usual collection time is within 7am to 3pm but varies according to courier. Additionally, you have the option to schedule 7 days in advance when you want them to pick up your parcel.




Can I specify a time for collection?


On your scheduled collection date, the courier representative will be at your doorstep according to the time listed under the pick-up courier service. Usual collection time is within 7am to 3pm but varies according to courier. Currently, customers are not able to select exact collection time yet.




How many days does it take for my parcel to be delivered?


It depends on the service types you select. The detail as follow:

  • EconOne service, it usually takes 15-25 business days to complete delivery. Tracking status will be available up to arrival at destination country. M
  • EconTrack It might take faster about 10-15 business days and tracking status will be available up to final delivery.
  • Express, it usually takes 3-5 business days.
  • Parcel sent with any shipping service above may takes longer delivery if an address is categorized as Remoted Area, or if there is an issue with custom clearance and force majeure condition.




What should I do if my parcels has not been delivered after the given time frame?


You may report to us and we will chase up the courier. Please go to “All Shipments” page and click on the red exclamation mark icon under your order.




What happens if my parcel has not been collected after the time frame given?


For this scenario, you're advised to:

  • Drop-off your parcel to the nearest courier branch.
  • Re-arrange your pick up date by reporting to us under “All Shipments” tab, go to your order and click on “paste the whole button here” to report.
  • Contact us for order cancellation and make a new order with different courier service.




The courier failed to collect my parcel, what now?


We apologize for any inconvenience caused. Kurasi is a platform that provides shipping solution and therefore we have no control over this. Failed collection is very rare but this can still sometimes happen when a driver does not manage to find the address or was delayed and did not manage to complete their round due to traffic congestions or for some other reasons. For this scenario, you're advised to:

  • Drop-off your parcel to the nearest courier branch.
  • Re-arrange your pick up date by reporting to us under “All Shipments” tab, go to your order and click on “paste the whole button here” to report.
  • Contact us for order cancellation and make a new order with different courier service




I have entered the wrong information and needs to change my booking details, what should I do?


Please contact us as soon as possible for us to assist you in the amendment. Amendment can only be made before 10am on the collection day or earlier.




Can I cancel my order?


Yes, you can. Please contact us to cancel your order but any amounts paid prior to your booking will not be refunded.




Do I have to print out the Air Waybill?


Yes, please print out your Air Waybill. Cut it according to the dotted lines given and attach it to your parcel. Keep the sender's copy for reference.




I can't print the Air Waybill. What can I do?


Please contact us as soon as possible if you are unable to print your Air Waybill.




How do I attach the Air Waybill after printing it out?


Tutorial here: How to attach the Air Waybill after printing it out?




I have already placed an order. Where can I find my Air Waybill?


Go to 'All Shipments' and click on Printer icon to print your Air Waybill.




What happens if my parcel is heavier than declared?


If this happens, your parcel will have to be put on hold until we receive your payment for the extra charges.





ACCOUNT ENQUIRIES

How many accounts can I create?


Each user is limited to only ONE account. However, for business account you may have another one but you are required to submit your SSM.




How do I change my password?


Login into your account and click on 'My Account'. You can change your password under the 'Profile Setting'.




Where can I get the delivery invoice?


Login into your account and click on 'My Account'. Select "Order & Invoice" tab and click on the print logo to print the invoice.




How do I track my parcel?


You are able to track your parcel from multiple courier companies using our built-in EasyTrack. Select the courier company that you are using and paste the Air Waybill/tracking number to track.




Can I change my e-mail?


Yes, you can change your e-mail. Contact us via e-mail at Info@kurasi.co.id and we will help you to update your account.





GENERAL ENQUIRY

How does Kurasi works?


Kurasi allows you to check for delivery rate from different courier companies and book for delivery online. All bookings include pick up service from your chosen courier without additional charges. Airway bill (AWB) will be generated once booking is made. Just print it out, attach to your parcel and the courier rider will be there (within 7am to 3pm) to pick up your parcel! All orders are processed automatically with the courier through Kurasi website.




Who are our courier partners?


Pos Indonesia, Fedex, Continental, TNT, DHL, Aramex




How do I book an Order?


Just make your delivery order online at www.kurasi.co.id and your selected courier will pick up from your place. Check out the magical ordering steps below: Step 1: Log in to your account Step 2: Check rates by keying in the delivery postcode and item weight Step 3: Choose your PickUp Date and your preferred Courier service. Step 4: Key in your delivery details and click “Next”. Step 5: Confirm your booking and click “Check Out”. Step 6: Once order is confirmed, click on the “Pay with Credit Now” button. For new account, you’ll have RM25 credit upon sign up to try delivering for free. Step 7: Print out the air waybill, attach to your parcel and wait for parcel collection. If you have multiple parcels to deliver at a time, you may use Bulk Upload or integrate your eCommerce platform with us.




Do I have to book online? Can I place my booking over the telephone?


All bookings must be made online.




Do I need an Account before I book?


You have the option to book even without having an account. However, you are recommended to register for an account with us before you book to enjoy member's rate. It's very easy for you to register an account with us, it takes no time at all. The best part is, it's FREE!




How do I contact you?


Kurasi is an Internet based company. If you have questions, you may refer to our FAQ or you may email us at Info@kurasi.co.id.my for support assistance.




Do I have to pack the parcel myself?


Yes, all items must be well packed to prevent unwanted damages.




Do I have to print out the invoice for my shipments?


If your parcel is sent within Indonesia, invoice is not required. If your parcel is sent from/to worldwide, you will have to print and attach the invoice along. You can get the shipment invoices at “Order&Invoices” tab.




Where can I get the invoice for my credit top up?


Go to Dashboard. Click on My Credits on the side bar and click on “Top Up History”. Click on the printer logo to print out the invoice.




How do I determine the weight of my parcel?


Parcel's weight can be calculated by actual weight or volumetric weight. Actual weight is the weight of the parcel in kilogram(kg). Volumetric weight is calculated based on your parcel dimension. If your parcel is huge, you would need to calculate the volumetric weight using this calculator. Parcel weight will be determined by either actual or volumetric weight (VW) or whichever is higher. VW also applies if either one dimension is above 30cm.




How do I calculate the volumetric weight of my parcel?


You may calculate the volumetric weight of your parcel using this calculator or using on the formula below: Volumetric weight (kg) = [Length in cm x Width in cm x Height in cm] / 5000 VW also applies if either one dimension is above 30cm.




My early booking shipment has been cancelled. Why?


Your booked shipment will be cancelled automatically if you do not complete the payment within 24 hours. Other than that, your paid shipment will be cancelled if you do not hand over your booked shipment to the courier company 7 days after your collection date.




Is there any way for me to submit my feedback regarding the courier companies?


A service rating system is now available for customers to submit rating and feedback to the courier companies through email or our website.





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