KURASI

FAQ

Definitions

Avenir Light is a clean and stylish font favored by designers. It's easy on the eyes and a great go to font for titles, paragraphs & more.

Definitions

Avenir Light is a clean and stylish font favored by designers. It's easy on the eyes and a great go to font for titles, paragraphs & more.

Definitions

Avenir Light is a clean and stylish font favored by designers. It's easy on the eyes and a great go to font for titles, paragraphs & more.

Definitions

Avenir Light is a clean and stylish font favored by designers. It's easy on the eyes and a great go to font for titles, paragraphs & more.

Definitions

Avenir Light is a clean and stylish font favored by designers. It's easy on the eyes and a great go to font for titles, paragraphs & more.

General Enquiry

GENERAL ENQUIRY

How does Kurasi works?


Kurasi allows you to check for delivery rate from different courier companies and book for delivery online. All bookings include pick up service from your chosen courier without additional charges. Airway bill (AWB) will be generated once booking is made. Just print it out, attach to your parcel and the courier rider will be there (within 7am to 3pm) to pick up your parcel! All orders are processed automatically with the courier through Kurasi website.




Who are our courier partners?


Pos Indonesia, Fedex, Continental, TNT, DHL, Aramex




How do I book an Order?


Just make your delivery order online at www.kurasi.co.id and your selected courier will pick up from your place. Check out the magical ordering steps below: Step 1: Log in to your account Step 2: Check rates by keying in the delivery postcode and item weight Step 3: Choose your PickUp Date and your preferred Courier service. Step 4: Key in your delivery details and click “Next”. Step 5: Confirm your booking and click “Check Out”. Step 6: Once order is confirmed, click on the “Pay with Credit Now” button. For new account, you’ll have RM25 credit upon sign up to try delivering for free. Step 7: Print out the air waybill, attach to your parcel and wait for parcel collection. If you have multiple parcels to deliver at a time, you may use Bulk Upload or integrate your eCommerce platform with us.




Do I have to book online? Can I place my booking over the telephone?


All bookings must be made online.




Do I need an Account before I book?


You have the option to book even without having an account. However, you are recommended to register for an account with us before you book to enjoy member's rate. It's very easy for you to register an account with us, it takes no time at all. The best part is, it's FREE!




How do I contact you?


Kurasi is an Internet based company. If you have questions, you may refer to our FAQ or you may email us at Info@kurasi.co.id.my for support assistance.




Do I have to pack the parcel myself?


Yes, all items must be well packed to prevent unwanted damages.




Do I have to print out the invoice for my shipments?


If your parcel is sent within Indonesia, invoice is not required. If your parcel is sent from/to worldwide, you will have to print and attach the invoice along. You can get the shipment invoices at “Order&Invoices” tab.




Where can I get the invoice for my credit top up?


Go to Dashboard. Click on My Credits on the side bar and click on “Top Up History”. Click on the printer logo to print out the invoice.




How do I determine the weight of my parcel?


Parcel's weight can be calculated by actual weight or volumetric weight. Actual weight is the weight of the parcel in kilogram(kg). Volumetric weight is calculated based on your parcel dimension. If your parcel is huge, you would need to calculate the volumetric weight using this calculator. Parcel weight will be determined by either actual or volumetric weight (VW) or whichever is higher. VW also applies if either one dimension is above 30cm.




How do I calculate the volumetric weight of my parcel?


You may calculate the volumetric weight of your parcel using this calculator or using on the formula below: Volumetric weight (kg) = [Length in cm x Width in cm x Height in cm] / 5000 VW also applies if either one dimension is above 30cm.




My early booking shipment has been cancelled. Why?


Your booked shipment will be cancelled automatically if you do not complete the payment within 24 hours. Other than that, your paid shipment will be cancelled if you do not hand over your booked shipment to the courier company 7 days after your collection date.




Is there any way for me to submit my feedback regarding the courier companies?


A service rating system is now available for customers to submit rating and feedback to the courier companies through email or our website.





PRICING AND PAYMENT ENQUIRY

How do I get a Quote?


Step 1 – At the Quote bar, key in delivery postcode and item weight Step 2 – Click on “Quote & Book” button If you are happy with the Quote, click on the “BOOK NOW” button to continue your booking.




How can I pay?


There are two payment methods: Using Kurasi Credit: In order to save your time, Kurasi uses credit system to pay for your order.

  1. Using Kurasi Credit: In order to save your time, Kurasi uses credit system to pay for your order.You can top up for Kurasi credits by credit card, online banking or eWallet to enjoy click-and-go bookings. View top up promotion packages HERE.
  2. Pay-as-you-go: This payment method allows Kurasi member and non-member to pay for your current delivery order amount. You can pay by credit card, online banking or eWallet.
*Delivery rate under Pay-as-you-go is higher as compared to member's rate. Kurasi users with insufficient credits during checkout may also pay using pay-as-you-go but delivery rate will be according to non-member's rate. Register for a free acccount HERE.




How do I top-up my credits?


Click on "Top Up" button on your dashboard. Choose the package that you want and click the "Get It Now" button. You may choose to pay via Credit Card, Online Banking or eWallet.




What does the price I pay include?


The rates are inclusive of Fuel & Handling surcharge and additional 10% PPn charges will be imposed on your top up amount.




Why does the price quoted are different from the previous quote I receive?


There will be price fluctuation from time to time depending on the courier service provider due to currency exchange and fuel & handling surcharges.





COLLECTION AND DELIVERY ENQUIRY

How do I get a Quote?


Step 1 – At the Quote bar, key in delivery postcode and item weight Step 2 – Click on “Quote & Book” button If you are happy with the Quote, click on the “BOOK NOW” button to continue your booking.




How can I pay?


There are two payment methods: Using Kurasi Credit: In order to save your time, Kurasi uses credit system to pay for your order.

  1. Using Kurasi Credit: In order to save your time, Kurasi uses credit system to pay for your order.You can top up for Kurasi credits by credit card, online banking or eWallet to enjoy click-and-go bookings. View top up promotion packages HERE.
  2. Pay-as-you-go: This payment method allows Kurasi member and non-member to pay for your current delivery order amount. You can pay by credit card, online banking or eWallet.
*Delivery rate under Pay-as-you-go is higher as compared to member's rate. Kurasi users with insufficient credits during checkout may also pay using pay-as-you-go but delivery rate will be according to non-member's rate. Register for a free acccount HERE.




How do I top-up my credits?


Click on "Top Up" button on your dashboard. Choose the package that you want and click the "Get It Now" button. You may choose to pay via Credit Card, Online Banking or eWallet.




What does the price I pay include?


The rates are inclusive of Fuel & Handling surcharge and additional 10% PPn charges will be imposed on your top up amount.




Why does the price quoted are different from the previous quote I receive?


There will be price fluctuation from time to time depending on the courier service provider due to currency exchange and fuel & handling surcharges.





ACCOUNT ENQUIRIES

How many accounts can I create?


Each user is limited to only ONE account. However, for business account you may have another one but you are required to submit your SSM.




How do I change my password?


Login into your account and click on 'My Account'. You can change your password under the 'Profile Setting'.




Where can I get the delivery invoice?


Login into your account and click on 'My Account'. Select "Order & Invoice" tab and click on the print logo to print the invoice.




How do I track my parcel?


You are able to track your parcel from multiple courier companies using our built-in EasyTrack. Select the courier company that you are using and paste the Air Waybill/tracking number to track.




Can I change my e-mail?


Yes, you can change your e-mail. Contact us via e-mail at Info@kurasi.co.id and we will help you to update your account.





GENERAL ENQUIRY

How does Kurasi works?


Kurasi allows you to check for delivery rate from different courier companies and book for delivery online. All bookings include pick up service from your chosen courier without additional charges. Airway bill (AWB) will be generated once booking is made. Just print it out, attach to your parcel and the courier rider will be there (within 7am to 3pm) to pick up your parcel! All orders are processed automatically with the courier through Kurasi website.




Who are our courier partners?


Pos Indonesia, Fedex, Continental, TNT, DHL, Aramex




How do I book an Order?


Just make your delivery order online at www.kurasi.co.id and your selected courier will pick up from your place. Check out the magical ordering steps below: Step 1: Log in to your account Step 2: Check rates by keying in the delivery postcode and item weight Step 3: Choose your PickUp Date and your preferred Courier service. Step 4: Key in your delivery details and click “Next”. Step 5: Confirm your booking and click “Check Out”. Step 6: Once order is confirmed, click on the “Pay with Credit Now” button. For new account, you’ll have RM25 credit upon sign up to try delivering for free. Step 7: Print out the air waybill, attach to your parcel and wait for parcel collection. If you have multiple parcels to deliver at a time, you may use Bulk Upload or integrate your eCommerce platform with us.




Do I have to book online? Can I place my booking over the telephone?


All bookings must be made online.




Do I need an Account before I book?


You have the option to book even without having an account. However, you are recommended to register for an account with us before you book to enjoy member's rate. It's very easy for you to register an account with us, it takes no time at all. The best part is, it's FREE!




How do I contact you?


Kurasi is an Internet based company. If you have questions, you may refer to our FAQ or you may email us at Info@kurasi.co.id.my for support assistance.




Do I have to pack the parcel myself?


Yes, all items must be well packed to prevent unwanted damages.




Do I have to print out the invoice for my shipments?


If your parcel is sent within Indonesia, invoice is not required. If your parcel is sent from/to worldwide, you will have to print and attach the invoice along. You can get the shipment invoices at “Order&Invoices” tab.




Where can I get the invoice for my credit top up?


Go to Dashboard. Click on My Credits on the side bar and click on “Top Up History”. Click on the printer logo to print out the invoice.




How do I determine the weight of my parcel?


Parcel's weight can be calculated by actual weight or volumetric weight. Actual weight is the weight of the parcel in kilogram(kg). Volumetric weight is calculated based on your parcel dimension. If your parcel is huge, you would need to calculate the volumetric weight using this calculator. Parcel weight will be determined by either actual or volumetric weight (VW) or whichever is higher. VW also applies if either one dimension is above 30cm.




How do I calculate the volumetric weight of my parcel?


You may calculate the volumetric weight of your parcel using this calculator or using on the formula below: Volumetric weight (kg) = [Length in cm x Width in cm x Height in cm] / 5000 VW also applies if either one dimension is above 30cm.




My early booking shipment has been cancelled. Why?


Your booked shipment will be cancelled automatically if you do not complete the payment within 24 hours. Other than that, your paid shipment will be cancelled if you do not hand over your booked shipment to the courier company 7 days after your collection date.




Is there any way for me to submit my feedback regarding the courier companies?


A service rating system is now available for customers to submit rating and feedback to the courier companies through email or our website.